Introduction
This Privacy Policy explains how OMH SOLUTIONS, publisher of the INTERVIMO Platform (hereinafter the “Publisher”), collects, uses, retains and protects Users’ personal data in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and amended French Law No. 78-17 of 6 January 1978 (Data Protection Act).
By using the Platform, the User acknowledges that they have read this Policy.
Article 1 — Data controller
The controller responsible for personal data collected through the Platform is:
Simplified joint-stock company (SAS)
SIREN : 101 021 202
RCS : Bobigny B 101 021 202
Registered office: 60 avenue Charles de Gaulle, 93420 Villepinte, France
Article 2 — Data collected
The Publisher collects the following categories of data depending on the User profile.
- Identity: surname, first name, role
- Professional contact details: email address, telephone number, postal address
- Company data: company name, SIRET number
- Connection data: credentials, access logs, IP address
- Usage data: intervention history, uploaded documents
- Identity: surname, first name
- Contact details: email address, telephone number, postal address
- Connection data: credentials, access logs, IP address
- Usage data: intervention history, uploaded documents
- Billing data: banking details (processed by our payment provider)
- Identity of the legal representative or sales contact
- Company data: company name, SIRET number, address, insurance and certifications
- Performance data: ratings, completion rate and scoring indicators
- IP address, browser type and operating system
- Pages visited, session duration and actions on the Platform
- Cookies (see Article 7)
Article 3 — Purposes and legal bases
| Purpose | Legal basis (Art. 6 GDPR) |
|---|---|
| Account creation and management | Performance of the contract |
| Provision of Platform features | Performance of the contract |
| Billing and payment management | Performance of the contract / Legal obligation |
| Connecting parties through the Marketplace | Performance of the contract |
| Sending Service-related notifications | Performance of the contract |
| Marketing communications (newsletters and offers) | Consent |
| Service improvement and statistical analysis | Legitimate interest |
| Compliance with legal and regulatory obligations | Legal obligation |
| Fraud prevention and security | Legitimate interest |
Article 4 — Data recipients
User data is intended primarily for the Publisher. It may also be disclosed to the following recipients:
- Technical providers: hosting, maintenance, payments, email, authentication, support, monitoring and analytics — strictly within the scope of their duties and subject to confidentiality obligations
- Listed companies (Marketplace): only the data required to connect the parties and carry out the intervention
- Competent authorities: where required by law, an administrative request or a court order
- Advisers and administrative providers: accountants, lawyers, consultants and insurers, only where necessary
- Potential acquirers: in the event of a merger, acquisition, fundraising, restructuring or asset sale, after prior notice where required by law
The list of technical providers and related transfers is kept up to date on the INTERVIMO Subprocessors and Transfers page.
Data is never sold to third parties or shared for advertising purposes without explicit consent.
As part of the Professional Module, the Publisher may process third-party data (tenants, owners, occupants, workers and service providers) on behalf of the Professional. In this situation, the Professional acts as data controller and the Publisher as processor within the meaning of Article 28 GDPR. The INTERVIMO GDPR Data Processing Agreement (DPA) governs this processing.
Article 5 — Retention period
| Data category | Retention period |
|---|---|
| Active account data | Subscription term |
| Data after account closure | 1 year from termination |
| Billing data | 10 years (statutory accounting requirement) |
| Browsing data / logs | 6 months (CNIL recommendation) |
| Cookies | 13 months maximum (CNIL recommendation) |
| Data required as evidence in a dispute | Applicable limitation period |
After these periods, data is deleted or anonymised solely for statistical purposes.
Article 6 — Data security
The Publisher implements appropriate technical and organisational measures to protect data against unauthorised access, loss, alteration or disclosure, including encryption of sensitive data, access controls and secure hosting within the European Union.
In the event of a data breach likely to create a risk to Users’ rights and freedoms, the Publisher undertakes to notify the CNIL within 72 hours and, where appropriate, inform affected Users.
No system is infallible, and the Publisher cannot guarantee the absolute security of data transmitted over the Internet.
Article 7 — Cookies
The Platform uses cookies and similar technologies to operate, secure accounts, measure audience and improve the user experience.
Detailed rules on cookies, categories of trackers, durations, legal bases and consent withdrawal procedures are set out in the INTERVIMO Cookie Policy.
Strictly necessary cookies do not require consent. Non-exempt analytics, marketing, advertising or cross-site tracking cookies require the User’s prior consent.
Consent may be withdrawn at any time through the cookie management module or browser settings.
Article 8 — Transfers outside the European Union
The Publisher processes and hosts User data within the European Union. If a provider outside the EU is used, the Publisher ensures that the transfer is covered by appropriate safeguards, including standard contractual clauses approved by the European Commission or an adequacy decision.
Article 9 — User rights
Under the GDPR and the French Data Protection Act, every User has the following rights regarding their personal data:
- Right of access: obtain a copy of data held
- Right to rectification: correct inaccurate or incomplete data
- Right to erasure: request deletion of data (“right to be forgotten”)
- Right to data portability: receive data in a structured, readable format
- Right to object: object to processing based on legitimate interest or for direct marketing
- Right to restriction: request temporary suspension of processing
- Right to withdraw consent: at any time, for processing based on consent
Requests must be sent by email to privacy@intervimo.fr or, failing that, to contact@intervimo.fr, specifying the right being exercised and enclosing proof of identity where necessary. The Publisher undertakes to reply within one (1) month, which may be extended to two (2) months for a complex request.
The User may lodge a complaint with the French Data Protection Authority (CNIL):
📬 3 Place de Fontenoy – TSA 80715 – 75334 Paris Cedex 07
Article 10 — Changes to this Policy
The Publisher may amend this Policy at any time, particularly to comply with legal or regulatory changes. Users will be informed of any material change by email or through the Platform. The version in force is the one available online at the time of consultation.
Article 11 — Contact
For any question about this Policy or the exercise of your rights:
📧 Personal data: privacy@intervimo.fr or dpo@intervimo.fr if a DPO has been formally appointed
📬 60 avenue Charles de Gaulle, 93420 Villepinte, France
Version 1.1 — 9 July 2026